What Our Public Affairs Team Did in New York

July 29, 2013

dartClassic Countdown In the month leading up to the fourth anniversary of this blog’s launch, I am sharing my favorite posts. This was published on Nov. 23, 2012.


I spent the first half of November in New York City helping people affected by Superstorm Sandy. I was proud to be part of the impressive disaster public affairs team of the American Red Cross.

Since I’ve returned home, many people have asked what I actually did. They are curious about the role of public affairs and how it fit into the overall disaster relief efforts.

To answer those questions most completely, I like to talk about what our entire team did. Working together, we created a synergy greater than any of us individually.

Here is what we did, and why public affairs was an essential part of the disaster relief efforts in New York and beyond:

Role of Disaster Public Affairs

  1. We shared information. We told people where Red Cross services were available and how they could receive help. We knew that some were individuals asking, “Where is the Red Cross?” so our role was to share inform and help them access our services.
  2. We told stories. We were surrounded by thousands of stories illustrating how the Red Cross fed the hungry, sheltered the newly-homeless and gave hope to those in such dire circumstances. People genuinely care about other people, and the community likes to hear stories about how their friends, family and neighbors are being helping. Volunteers and donors also need to be shown how their contributions of time and money yield an impressive “return on investment.” Read the rest of this entry »