Marketing Manifesto II – Team Performance

October 1, 2009

Shortly after I stepped into my leadership role at the American Red Cross, a member of my marketing group chose not to be part of the new team.

Her departure gave me the opportunity to recruit someone new, so I spent considerable time thinking about how to forge a strong partnership between 1) the individuals I inherited and 2) those I would select myself.

In consultation with team members that remained, I developed this list of 10 characteristics to describe the commitment, the loyalty and the engagement of every contributing member of my marketing group:

  1. We are inspired by the mission of the marketing department, knowing that our special group exists to ensure the success of the American Red Cross.
  2. As we visualize the role of marketing within the organization, we are proud to be a part of an exceptional consulting team working on projects that really matter.
  3. We value diversity within our team, knowing that each of us makes a unique contribution to the department, to the organization and ultimately to the community.
  4. We build synergy whereby the whole is greater than the sum of its parts. In so doing, we recognize the interdependence of every member of the team.
  5. When one of us succeeds, that person appreciates and acknowledges the contributions of teammates, knowing that success is often a team effort.
  6. We celebrate when another member of the team excels. After all, we know that one teammate’s success reflects positively on our entire group.
  7. When something goes wrong, we avoid pointing fingers and assigning blame. Instead, we join hands with others to seek solutions and to look for the learning embedded within the situation.
  8. We assume positive intentions on the part of others. In circumstances where there is a potential for misunderstanding, we proactively seek clarification.
  9. We are loyal to other members of the team, especially in their absence. We focus on the positive, affirming attributes of our co-workers and teammates.
  10. We always operate from an abundance mentality that seeks win-win solutions. We refuse to believe that our win implies a loss for someone else, knowing that a scarcity mentality spawns fear, competitiveness and retaliation.

Marketing Manifesto I – Individual Performance

September 29, 2009

When I was chosen to lead the marketing program at the American Red Cross of Greater Kansas City, I wanted to make sure each person on the team was pulling in the same direction.

Within my first 90 days, I led my group through a two-day planning session to 1) discuss organizational priorities, 2) plan marketing projects and 3) enlist the commitment of each individual to the team effort. By the end of the retreat we had defined the following 10 characteristics that every contributing member of the marketing department should be able use in describing his or her dedication, passion and internal beliefs:

  1. I see the big picture.
  2. I see how the individual pieces fit together, and I understand the importance of my unique role.
  3. I prioritize my work and spend considerable time working in Quadrant II on projects that are important but not urgent. Because of this, I am proactive and in control of my job, my career and my life.
  4. I think strategically before acting tactically.
  5. As an internal marketing consultant, I ask affirming, empowering questions of myself and others.
  6. I approach consulting projects in a collaborative manner, finding ways to say “yes” and facilitate the success of others.
  7. I own and manage important projects where I assume responsibility for the entire planning, production and evaluation of my projects.
  8. I am a collaborative team player, contributing my energy and expertise to those projects managed by others.
  9. I have a deep desire to learn, to create and to explore. Knowing that the status quo often leads to obsolescence, I seek innovation and welcome change.
  10. I make a difference. I do work that really matters.

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